Claims Right, LLC - Terms of Service
Effective Date: August 1, 2025
By booking services with Claims Right, LLC (“Company”), the Client (“Customer”) enters into a binding agreement to comply with all terms stated herein. These Terms constitute the entire agreement between the Customer and Claims Right, LLC and are legally enforceable under the laws of the State of Georgia.
1. Services Provided
Claims Right, LLC provides independent property inspection and related services, including but not limited to: Roof inspections, interior inspections, exterior inspections, drone inspections, adjuster meetings, tarp installations, repairs & maintenance, estimates, moisture scans, engineer assist, and property documentation/photos. The Company also offers ITEL sample collection and shipping; however, Claims Right, LLC does not provide ITEL reports. Clients must order and purchase ITEL reports directly from ITEL.
2. Scheduling, Cancellations & Appointments
Appointment requests are subject to review and confirmation. Customers are responsible for providing accurate contact information and property details at the time of booking. Cancellations made less than twenty-four (24) hours before the scheduled appointment time, or failure to provide access to the property, will result in a non-refundable cancellation/trip charge of fifty dollars ($50.00). Adjuster meetings are scheduled for one (1) hour in duration. Claims Right, LLC maintains a strict time limit due to subsequent scheduled appointments. Clients may purchase additional time in advance by selecting the add-on feature. If the appointment exceeds the one (1) hour allotment without pre-arrangement, overtime will be billed at twenty-five dollars ($25.00) per fifteen (15) minutes beyond the scheduled hour.
3. Estimates & Same-Day Work
Estimates provided by Claims Right, LLC may include recommended tarps, repairs, or maintenance. While the Company will attempt to perform such work on the same day if time permits, completion on the same day is not guaranteed.
4. Service Scope & Add-On Features
Each service includes only the items expressly listed as included. Customers must select and purchase add-on features in order to bundle additional services. No additional work will be performed beyond the listed inclusions unless such add-ons are chosen at the time of booking or approved by a Claims Right representative on site.
5. Fees & Payments
Rates will be provided prior to scheduling or upon request. Additional fees may apply for emergency tarping, equipment usage, or travel outside the standard service area. Payment terms will be communicated before services are rendered.
6. Customer Responsibilities
The Customer or authorized representative must provide safe access to the property. Pets, obstacles, or unsafe conditions that prevent completion of services may result in cancellation or additional fees.
Customers must promptly notify Claims Right, LLC of any rescheduling or cancellation needs.
7. No Guarantee of Insurance Outcomes
Claims Right, LLC does not guarantee the outcome of any insurance claim or coverage decision. Insurance approvals, denials, or claim amounts are determined solely by the insurance carrier.
8. Limitation of Liability
To the fullest extent permitted by law, Claims Right, LLC shall not be liable for indirect, incidental, or consequential damages, insurance company decisions, or delays caused by weather, unsafe conditions, or lack of access.
9. Privacy & Data Use
Information submitted through this website will be used solely for scheduling and providing services. Claims Right, LLC will not sell or disclose personal information to third parties without consent, unless required by law.
10. Governing Law
These Terms shall be governed by and construed under the laws of the State of Georgia. Any disputes shall be resolved in the courts of Cherokee County, Georgia.
11. Updates to Terms
Claims Right, LLC reserves the right to update these Terms at any time. Updated Terms will be posted on the Company’s website with a revised effective date. Continued use of services constitutes acceptance of the updated Terms.